The case files

Client stories, with the working shown

14 engagements. Each one states the situation before, the specific changes made in order, the measured result, and one thing that went wrong. Anonymised at the client's request; every figure is theirs.

Showing 1 story in Ecommerce

EcommerceCASE 01

Repeat purchase rate up 110%, LTV 2.3x

Ecommerce Brand · 9 people · 6 months

Paid acquisition costs climbing every quarter, with only 14% of customers ever placing a second order.

We spent two months not chasing new customers. It was the most uncomfortable and most profitable decision we've made.
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