The case files

Client stories, with the working shown

14 engagements. Each one states the situation before, the specific changes made in order, the measured result, and one thing that went wrong. Anonymised at the client's request; every figure is theirs.

Showing 1 story in Hospitality

HospitalityCASE 01

Net margin 4% to 12.5% on flat revenue

Multi-Site Operator · 3 sites, 62 staff · 9 months

Turnover growing across three sites while net margin fell from 11% to 4% in two years.

We'd added two sites and lost the plot on the one thing that mattered. Turnover was a vanity number and we'd been celebrating it.
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