HospitalityCASE 01
Net margin 4% to 12.5% on flat revenue
Multi-Site Operator · 3 sites, 62 staff · 9 months
Turnover growing across three sites while net margin fell from 11% to 4% in two years.
We'd added two sites and lost the plot on the one thing that mattered. Turnover was a vanity number and we'd been celebrating it.Read the case